Frequently Asked Questions

Currently, Village staff is unable to provide registration services.  You can register to vote with the Kane County Clerk’s Office.  Additional locations and information regarding registration, grace period registration, early voting and voting can be found at the following link:  Kane County Elections or Kane County Registration and Early Voting.

You can update your drivers license or state ID at any of the Illinois Secretary of State's department of motor vehicle locations. The closest facilities located to Pingree Grove, are Elgin - at 595 South State St, or  Woodstock - 428 S. Eastwood Drive.  For additional information or to make an appointment, visit the Secreary of State's website at: https://www.ilsos.gov/.

Village resident sports and recreational activites are serviced through the Hampshire Township Park District, located at 390 South Ave., Hampshrie IL, (847) 683-2690. Visist their webiste for a full range of programs for all ages: https://www.hampshireparkdistrict.org/

No. Vehicle stickers are not required in Pingree Grove.

Yes. The Village is a sponsor of the Ride in Kane County program, offering seniors and those with disabilities, with transportation to medical appointments and grocery shopping. Registration is required. Information is located under the "Residents" tab of the Village website:  https://www.villageofpingreegrove.org/578/Ride-in-Kane-Transportation-Service

There is no street parking allowed between 2 a.m. and 5 a.m. Up to five times a calendar month each homeowner may park on the street overnight after notifying the Police Department by using the Overnight Parking Permission Portal called FrontlinePSS at www.frontlinepss.com/pingreepd. Please see this option under the "Residents" option on the Village Website. 

Pingree Grove is part of the Ella Johnson Memorial Public Library District, located at 109 S State St., in Hampshire (847) 683-4490. Visit their website for additional information: https://ellajohnsonlibrary.org/

The Village offers a once-a-year recycling event during the month of August, where paint is accepted.   Otherwise, latex paint should be left open to dry out, or filled with cat litter to absorb, then can be disposed of with the regular trash collection. Enamel paint can be disposed of during Kane County Recycling Events. Please visit their website for addtional information: https://www.countyofkane.org/Recycling/Pages/recyclingEvents.aspx

Yes. A permit is required for all outside home improvements.  Homeowners Association (HOA) approval is reuqired first.  Building permtis are not handled at the Village Municipal Center.  All permit requests are done online through the Village's building contractor: SAFEbuilt.  Visit https://www.villageofpingreegrove.org/152/Building-Permits-Inspections for information. 

The Village Police Department provides a drop box inside the lobby, for safe disposal of prescription and over-the-counter medications. The drop box is accessible from 6:00 am to 2:30 pm Monday through Friday.  

Pingree Grove mail delivery is serviced by the Hampshire Post Office located at 196 East Washington Avenue Hampshire, IL 60140 (847) 683-2636.   For general mail services, the closest post office is located at 57 Railroad St. in Gilberts, (847) 426-6313.

There is no street parking allowed between 2 a.m. and 5 a.m. Up to five times a calendar month each homeowner may park on the street overnight after notifying the Police Department. Please click here to request overnight parking. 

Come visit us at the Police Station with cash or check. Village Hall can take cash, check or credit/debit cards, or you can choose to PAY ONLINE. Before paying online, please confirm you are paying a Village-issued ticket/violation and not a fine issued by the State of Illinois. For assistance, please refer to the differences identified on the Pay or Mediate a Ticket Page.

To establish new service email to info@pingreegrove.org, or call (847) 464-5533 x1511 with the following information:
    1.    First and Last Name
    2.    Service Address
    3.    Property Owner or Renter
    4.    Effective date of service (closing date for purchase or rental agreement start date)
    5.    Telephone number
    6.    Email address
    7.    Date of Birth
    8.    Driver's License or State ID Number

The Village currently accepts the following payment methods:

• Auto Pay *Recommended 
• Check/Cash Payments made at the Municipal Center Hall Monday-Friday 8:30-5
• Check payment dropped in Drop Box at the Municipal Center 24/7
• PAY ONLINE with any credit/debit card (service fee of 3%)

*The Village does not recommend mailing payment in order to ensure that we receive your payment immediately.  In the event you choose to mail your payment a 10-14 day lead time is advised.*

Water/sewer usage is billed on a two-month cycle. Usage meters are read at the end of even-numbered months (Feb, Apr, Jun, Aug, Oct, and Dec), and billed at beginning of odd-numbered months (Jan, Mar, May, Jul, Sep, Nov).  Download a Utility Billing Calendar for specific details.

You can view your account online and sign up for e-bills. Visit our Utility Billing page for more information. 

Payment options include: 

Auto-Pay:  Sign Up for Direct Debit from your bank account on the due date.
Online:  PAY ONLINE
By Mail:  Check
Municipal Center Drop Box:  Check
In Person at Municipal Center:  Check, Cash or Credit Card

To fund the operating expenses, debt service, capital improvements and replacement costs for Village water and sewer treatment infrastructure, a minimum rate structure is imposed on each water and sewer utility account. A combined water and sewer monthly base fee is $45.00 per month ($90 per two-month billing cycle), assessed on a per-unit/account holder basis. The combined water and sewer consumption/usage charge is $8.28 (11/2022) per 1,000 gallons of water.  Usage is calculated using the measurement from the meter located at each unit.  

The most frequent reason for an unexpectedly high water bill is a leak somewhere in your home. If you cannot see water leaking in a sink or the washing machine it is probably in the toilet. The easiest way to check for a leak is to take food coloring (sold in the baking aisle at the grocery store; test kits available at the Municipal Center in limited quantities) and put it into the toilet tank. If there is a leak the water will color the water in the bowl with the dye. A leaky toilet can use about 800 gallons of water a day. Leaks can be easy to fix with a repair kit from the hardware store.

Accounts that are not paid in full by due date indicated on invoice are assessed a 10% late fee which is added to the balance of the account. A late notice will be mailed with the new balance due within 10-days of notice. If the late notice due date passes and the balance on the account remains outstanding, a final notice will be posed on the residence. The final notice will indicate the final due date attempt and notice of service disconnection should payment not be received. If service is disconnected, a $75 service reinstatement fee will be added to the outstanding balance which will be due prior to reconnection. Service restoration is conducted between the hours of 8:00 am – 2:00 pm M-F. Restoration requested outside of this time will incur an additional $75 reinstatement fee ($150 total).   Contact the Village Municipal Center (847/464-5533, ext. 1511) with additional questons. 

Service will be reinstated once the outstanding account balance plus a $75 reinstatement fee is paid in full.  Once payment is made contact the Village Municipal Center to schedule service re-connection. The Village does require someone present inside the home at time of reconnection to ensure no fixtures are running or leaking unobserved.

If service is disconnected, a $75 service reinstatement fee will be added to the outstanding balance and due prior to reconnection. Service restoration is conducted between the hours of 8:00 am – 2:00 pm Monday through Friday. Restoration requested outside of this time will incur an additional $75 reinstatement fee ($150 total).  Payment and requests for reconnection after normal business hours (M-F 8:30am-5:00pm), can be made by calling 630-232-8400. Otherwise service will be reinstated on the next normal business day.Contact the Village Municipal Center (847/464-5533, ext. 1511) with additional questons. 

Residents who will be away from their home for more than 2 months may inquire if they are eligible for a Voluntary Service Suspension.  Service must be discontinued entirely, so if someone is at the house to perform work requiring water or if the home is for sale and water is required for real estate showings, the voluntary service shutoff may not be a viable option. Service re-connection is $75.  Please see additional information and application.