Utility Billing

The Village utility bill is issued on a bimonthly basis. Meters are read at the end of each even numbered month, bills are mailed in odd numbered months, and payments are due by the 1st Thursday of each even numbered month. Payments are due at Village Hall by 5 p.m. on the due date. Any payment received after the due date will be charged a 10% late fee.


Payment Options


Automatic Debit Payments


For your convenience the Village offers automatic direct debit for payment of utility bills. Simply complete the Auto Pay Form (PDF) and submit it to Village Hall with a voided check attached. Your payment for the next billing cycle will be automatically withdrawn from your account on the due date. You may still be required to pay the balance due for this billing cycle. Call the Utility Billing Coordinator at Village Hall to verify.

Online Payments


To make online payments from your MasterCard, Discover, American Express credit or debit cards, visit the Pingree Grove E-Pay website. There is a small convenience fee charged for this service. Credit card payments may also be made at Village Hall on a walk-in basis only.

Additional Payment Options


Other options for bill payment include mailing your payment to Village Hall, dropping payments off in the deposit box outside Village Hall, and electronic bank checks directly from your bank account. Keep in mind, you bank will mail a check to the Village, so plan accordingly.

Billing Issues & Testing for Water Leaks


In the event you receive a bill that is higher than normal, the Village suggests you conduct the following test:
  1. Add a small amount of food coloring into your toilet tank.
  2. Wait 15 minutes without flushing. If your toilet bowl water is colored, you have a leak. If it is not colored, call Village Hall at 847-464-5533 to discuss the situation.
  3. Check that your water softener and/or April Air systems are working properly.
  4. Check all outside faucets for leaks.

Catastrophic Water Loss Policy


The Village has a Catastrophic Water Loss Policy (PDF) for cases where there has been a major domestic plumbing issue such as a broken pipe. If you have experienced a catastrophic water loss and would like an opportunity for your utility bill to be adjusted, please review this policy and the requirements to be considered for an adjustment.